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CCIE Collaboration V3.1

Validates you as an expert in end-to-end lifecycle skills for complex collaboration solutions

CCIE Collaboration v3.1 Practical Exam Topics Training and Certification

Exam Description: The Cisco CCIE Collaboration (v3.1) Practical Exam is an eight-hour, hands-on exam that requires a candidate to plan, design, implement, operate, and optimize complex enterprise Collaboration solutions.

The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. To better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

The exam is closed book and no outside reference materials are allowed.

Course Overview

Achieving CCIE Collaboration certification proves your skills with complex collaboration solutions. To earn CCIE Collaboration certification, you pass two exams: a qualifying exam that covers core collaboration technologies, and a hands-on lab exam that covers enterprise collaboration solutions through the entire network lifecycle, from designing and deploying to operating and optimizing.

What You'll Learn

  • Designing and deploying advanced voice and video communication solutions.
  • Configuring and managing Cisco Unified Communications Manager (CUCM).
  • Implementing session management and call control protocols.
  • Integrating collaboration infrastructure with IP telephony and messaging systems.
  • Deploying conferencing and collaboration applications for enterprise use.
  • Ensuring security best practices for collaboration networks.
  • Troubleshooting complex collaboration network issues for optimal performance.
  • Architecting scalable, reliable, and secure unified communication environments.

Achieving the CCIE Collaboration certification demonstrates your advanced expertise in designing and managing complex collaboration solutions. To obtain this prestigious certification, candidates must successfully complete two exams:

Step 1 - Core Exam: The first exam focuses on implementing core collaboration technologies, including the configuration and troubleshooting of collaboration solutions. This is a comprehensive exam that covers various collaboration technologies essential for network deployment and optimization.

Step 2 - Hands-on Lab Exam: The second exam tests your ability to apply these core skills in a real-world environment. You will work through a series of tasks that span the entire lifecycle of collaboration solutions— from designing and deploying to maintaining and optimizing enterprise-level collaboration systems.

To achieve the CCIE Collaboration certification, candidates must pass both exams. Please note that holding an active Specialist certification does not substitute the requirements for Professional or Expert-level certifications.

350-801 CLCOR: Implementing Cisco Collaboration Core Technologies

The CCIE Collaboration certification exam is a comprehensive 120-minute test designed to validate a candidate's expertise in deploying and managing advanced collaboration technologies. This certification covers core aspects such as network infrastructure, protocols, endpoint management, Cisco collaboration solutions, QoS (Quality of Service), and troubleshooting techniques. It is intended for individuals aiming to master the skills required for the implementation, operation, and maintenance of Cisco collaboration solutions at an expert level.

The CCIE Collaboration Certification Training prepares candidates by offering in-depth knowledge and hands-on experience in managing enterprise-grade collaboration systems, including voice, video, and messaging. The training equips participants with the ability to design and implement scalable and secure collaboration solutions while ensuring optimal network performance.


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Syllabus Summary

350-801 CLCOR: Implementing Cisco Collaboration Core Technologies

The CCIE Collaboration certification exam is a comprehensive 120-minute test designed to validate a candidate's expertise in deploying and managing advanced collaboration technologies. This certification covers core aspects such as network infrastructure, protocols, endpoint management, Cisco collaboration solutions, QoS (Quality of Service), and troubleshooting techniques. It is intended for individuals aiming to master the skills required for the implementation, operation, and maintenance of Cisco collaboration solutions at an expert level.

The CCIE Collaboration Certification Training prepares candidates by offering in-depth knowledge and hands-on experience in managing enterprise-grade collaboration systems, including voice, video, and messaging. The training equips participants with the ability to design and implement scalable and secure collaboration solutions while ensuring optimal network performance.

Infrastructure and Design

  • Describe the Cisco on-premises, hybrid, and cloud collaboration solution design elements described in the CSR/PA
  • Licensing (Smart, Flex)
  • Sizing
  • Bandwidth
  • High availability
  • Disaster recovery
  • Dial plan
  • Security (certificates, SRTP, TLS, OAuth, SSO)
  • QoS

Describe the purpose of edge devices in the Cisco Collaboration architecture such as Expressway and Cisco Unified Border Element

Configure these network components to support Cisco Collaboration solutions

  • DHCP
  • NTP
  • CDP
  • LLDP
  • LDAP
  • TFTP and HTTP
  • Certificates

Troubleshoot these network components in a Cisco Collaboration solution

  • DNS (A/AAAA, SRV, Reverse Pointer Record (PTR))
  • NTP
  • LDAP integration on Cisco UCM
  • TCP/TLS Handshake

Explain these components to support Cisco Collaboration solutions

  • SNMP
  • DNS
  • Directory Connector

Describe Webex Control Hub features

Protocols, Codecs, and Endpoints

Troubleshoot these elements of a SIP conversation

Call set up and tear down

  • SDP
  • DTMF
  • Hold/Resume/Transfer

Identify the collaboration codecs for a given scenario

  • Deploy SIP endpoints
  • Manual
  • Self-provisioning
  • Bulk Administration Tool (BAT)
  • Onboarding cloud devices
  • Device onboarding via activation codes (MRA/on-premises)

Troubleshoot SIP endpoints

Describe SIP OAuth on Cisco UCM

Cisco IOS XE Gateway and Media Resources

Configure voice gateway elements

  • DTMF
  • Voice translation rules and profiles
  • Codec preference list
  • Dial peers

Troubleshoot dial-peer matching

Identify the appropriate IOS XE media resources

Describe cloud calling hybrid local gateway

Call Control

Describe the Cisco UCM digit analysis process

Implement toll fraud prevention on Cisco UCM

Configure globalized call routing in Cisco UCM

  • Route patterns (traditional and +E.164)
  • Translation patterns
  • Standard local route group
  • Transforms
  • SIP route patterns
  • ILS pertaining to URI calling
  • Partitions and Calling Search Space (CSS)

Describe Mobile and Remote Access (MRA)

  • Describe Webex Calling dial plan features
  • Locations and numbers
  • Outgoing and incoming permissions
  • Transfer and forwarding restrictions

 QoS

Describe problems that can lead to poor voice and video quality

  • Latency
  • Jitter
  • Packet loss
  • Bandwidth
  • • Describe the QoS requirements for voice and video

Describe the class models for providing QoS on a network

  • 4/5 Class model
  • 8 Class model
  • QoS Baseline model (11 Class)

Describe the purpose and function of these DiffServ values as it pertains to collaboration

  • EF
  • AF41
  • AF42
  • CS3
  • CS4

Describe QoS trust boundaries and their significance in LAN-based classification and marking

Describe and determine location-based CAC bandwidth requirements

Configure LLQ (class map, policy map, service policy)

Collaboration Applications

Configure Cisco Unity Connection mailbox and MWI

Configure Cisco Unity Connection SIP integration options to call control

Describe Cisco Unity Connection call handlers

Deploy Webex App Hybrid or Cloud registration


CCIE Collaboration v3.1 Lab Exam

The Cisco CCIE Collaboration (v3.1) Practical Exam is a comprehensive eight-hour, hands-on test designed to assess a candidate's ability to plan, design, implement, operate, and optimize complex enterprise collaboration solutions.

The exam will generally cover the following topics, though additional relevant subjects may also be included. These guidelines are intended to provide an overview of the expected content, but they may be updated or modified at any time to better reflect the exam’s focus and ensure clarity.

1. Protocols and APIs

• SIP signaling protocol

o SIP Theory (Request and Respond)

o Identity headers (Name, number, URI, Privacy)

o Route headers

o Diversion headers

o CallID, SessionID, and CiscoGUID

• Media negotiation

o SDP Offer/Answer model

o SDP Early offer, delayed offer, early media

o SDP Payload type interworking

• Media path optimization

o Interactive Connectivity Establishment (ICE)

o TURN and STUN

• Media protocols

o RTP/RTCP, SRTP/SRTCP

o Binary Floor Control Protocol (BFCP)

o ActiveControl (iX)

• DTMF relay

o In-band vs out-of-band

o RFC 2833

o Key Pad Markup Language (KPML)

o Unsolicited NOTIFY

o Interworking

• Collaboration APIs

o Unified CM Administrative XML (AXL) API

o Webex REST API

o Unified CM User Data Service API

• Security protocols

o TLS negotiation

o TLS certificate verification

2. Infrastructure and Quality of Services

• Network services

o DHCP

o NTP

o DNS

o LLDP

• Troubleshoot layer 2 and layer 3 network connectivity issues

• Quality of service for Collaboration applications and endpoints on LAN/WAN/WLAN (Cisco IOS-XE)

o Identification

o Classification and marking

o Queuing and scheduling

o Congestion management

• Troubleshoot voice and video quality issues

o Media stream packet loss, jitter, and latency

o Endpoint media quality metrics

o One-way or no-way media

o Media quality troubleshooting tools in Webex Control Hub

• Call Admission Control

o Cisco Unified Border Element (CUBE)

o Cisco Unified Communications Manager (UCM)

• Certificate management

o Premise based PSTN gateway

o UCM, Instant Messaging & Presence (IM&P), Cloud Connected UC

o Cisco Expressway Series

3. Call Control and Dial plan

• Global dial plans

o Localization and globalization

o Numbering schemes

o Dialing habits

o Interdigit timeouts

o Calling privileges

o Number presentation

• Dial plan features on UCM

o Partitions and calling search spaces

o Translation and transformation patterns

o Urgent priority

o Path selection

o Global dial plan replication

o Local route groups

o Emergency Location Groups

• Dial plan features on Webex Calling

o Location and numbers, Routing prefix

o Interworking dial plan, route list, route groups, trunks, call typing, unknown extension dialing

o Outgoing and incoming permissions

o Transfer and forwarding restrictions

• URI and domain-based routing

• Telephony features on UCM

o Call Park and Pickup

o Barge/privacy

o Call queuing

o Busy Lamp Field (BLF)

• Telephony features on Webex Calling

o Call Park

o Auto attendant

o Call queuing and hunting

o Receptionist and paging

o Single Number Reach

o Voicemail

• Audio and video codec selection

• SIP trunking

o SIP profiles

o SIP trunk security profiles

o Resiliency

o Mid-call signaling

o Session refresh

o Securing SIP Trunks on UCM

• UDS in a multi-cluster environment

o Service discovery

o ILS

o User search

• Dial plans on Cisco Unified Border Element (CUBE)

o Inbound and outbound dial-peers

o Voice translation rules and profiles

o Dial-peer provisioning policy

o Destination server groups

o Destination dial-peer groups

o E.164 pattern maps

o URI-based dialing

o VRF-aware call routing

• Survivability Features

o SIP-SRST

o Webex Calling Survivability Gateway

• Dial plans on Cisco Expressway Series

o Transforms

o Search rules

o Zones

4. Endpoints and User Management

• Hardware and software endpoint registration

o On-premises (local or proxy TFTP)

o Mobile and Remote Access (Service Discovery)

o Cloud

o Hybrid

• Mixed mode and Security By Default (SBD) on UCM

o Certificate Trust List (CTL) and Identity Trust List (ITL)

o Trust Verification Service (TVS)

• Securing endpoints

o SIP OAuth

o CAPF and LSC

• Collaboration endpoints and infrastructure using IPv6

• User authentication and authorization

o Directory synchronization On-premises

o Directory synchronization Cloud

o Single-Sign-On (SSO)

o OAuth

• Cloud clients

o Privacy features

o Analytics and troubleshooting

o Proximity

o Security and compliance

5. Edge Services

• SIP trunks using Cisco Unified Border Element (CUBE)

• Multi-tenancy on Cisco Unified Border Element (CUBE)

• SIP normalization and SDP normalization

o Normalization and transparency scripts (Lua)

o Cisco IOS-XE SIP profiles

• Securing SIP trunks on Cisco Unified Border Element (CUBE)

o SRTP to RTP interworking

o SRTP pass-through

o SRTP to SRTP interworking

• Stateful box-to-box redundancy on Cisco Unified Border Element (CUBE) (Cisco IOS-XE)

• Network and application level security on Cisco IOS-XE

o IP Trust List

o Call spike protection

o Media policing

o Call thresholds

o RTP port ranges

o Telephony denial of service attacks

o Multi-VRF

• Firewall traversal in a collaboration solution

o Port numbers and transport

o NAT

o Web proxy servers

o Deep Packet Inspection considerations

• Cisco Expressway Series traversal communications

o Traversal zones

o SSH tunnels

o Encryption interworking

• Mobile and Remote Access (MRA)

• Network and application level security on Cisco Expressway Series

o Toll fraud prevention (CPL)

o Zone authentication

o Automated intrusion protection

o Mutual TLS

• Cloud-based PSTN for Webex Calling

o Cloud Connected PSTN Provider

o Cisco Calling Plan

• Premises-based PSTN for Webex Calling

o Registration-based Local Gateway

o Certificate-based Local Gateway

• Edge Audio for Webex

• Third-party interoperability and federation

o Voice and video calling

o IM&P

o Meeting Interoperability

6. Media Resources and Meetings

• Media resources

o Transcoding

o MTP

o Music on hold

• Ad-hoc conferencing

o Cisco IOS-XE conferencing

o Cisco Meeting Server

• Webex meetings

o Meeting scheduling

o Webex meeting Features

• Media quality troubleshooting

• Meeting Security

o Planning a secured meeting

o End-to-end encryption plus identity

o Personal meeting room security

o Participant roles

• Video Mesh

7. Collaboration Applications and Services

• On-premises IM&P servers and clients

• Cisco Unity Connection voicemail

o Voicemail integration

o Call and directory handlers

o Voicemail access from soft clients

o Video greetings and messaging

o Partitions and search spaces

o Routing rules

• Mobility features

o Mobile Connect (Single Number Reach)

o Device Mobility

o Mobile Identity

o Extend and Connect

o Extension Mobility

• Audio and video call recording architectures

o SIP-based media Recording (SIPREC)

o Network-based recording

o Built-in bridge

o Cisco Unified Border Element (CUBE) Media Proxy

o Secure call recording

o Cloud based recording

• Webex Contact Center

• Webex Bot (Implement from a provided Python code skeleton)

Pre-requisites

  • Cisco does not mandate formal prerequisites for the CCIE Collaboration certification. However, it is recommended that candidates have:
  • 8+ years of experience with Cisco collaboration solutions.
  • A solid understanding of Cisco networking technologies.
  • Experience with voice, video, and collaboration technologies.
  • Candidates may also benefit from holding certifications such as CCNP Collaboration before attempting the CCIE Collaboration exams, though this is not required.

Required Exams

  • Core Exam (350-801 CLCOR): Implementing Cisco Collaboration Core Technologies
  • EXAM: 350-801 CLCOR 
  • COST: 400 USD
  • DURATION: 120 minutes
  • Lab Exam (CCIE Collaboration v3.1 Lab Exam)
  • EXAM: CCIE Collaboration Lab Exam (v3.1) 
  • COST: 1600 USD
  • DURATION: 8 hours

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Testimonials

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    Sunil Kumar KY

    Senior Infrastructure Architect

    HCL Technologies Bengaluru India

    EMIGO's training proved invaluable. It deepened my understanding of complex infrastructure challenges and refined my strategic planning. The practical, real-world scenarios prepared me perfectly for advanced architectural roles.

  • Rushdie Kizhakeveetil

    IT infrastructure Architect

    Howserv Limited, England

    Training in EMIGO's was exceptional. It provided practical, in-depth knowledge crucial for modern IT infrastructure. I gained immediate applicable skills, significantly boosting my ability to design and manage robust systems.

  • Sreejith Mungath

    Network Support Engineer

    CiscoTAC, Bengaluru India

    My troubleshooting and diagnostic skills significantly upgraded thanks to the training at EMIGO. The hands-on labs and expert guidance provided practical solutions, making me more efficient and confident in resolving complex network issues.

  • Prijeesh Naduvalath

    Collaboration Engineer

    HCL Technologies Chennai India

    The training significantly enhanced my capabilities in unified communications and team collaboration platforms.My ability to design and implement seamless solutions for modern workplaces truly advanced,thanks to EMIGO.

  • Sreeram Padinhitta

    Network Engineer

    UST Global, Bengaluru, India

    My technical prowess in network design,implementation, and troubleshooting greatly improved.EMIGO's practical approach and expert instructors provided invaluable insights, strengthening my foundational and advanced networking skills.

  • Abdul Muhsin K S

    Network Architect

    Mindtree, Pune, India

    EMIGO's professional training was instrumental. Their expert instructors provided deep insights, enhancing my architectural design skills and problem-solving abilities significantly. Highly recommended for network architects seeking to elevate their expertise

  • Brodwin Bellermin

    Network Engineer

    Cezen Technology, Bengaluru India

    The advanced concepts and real-world scenarios covered were exceptional. I now confidently tackle complex network challenges and optimize performance, a direct result of the comprehensive training received at EMIGO.

  • Mohammed Sinan Sha

    IT Support Engineer

    Mantel, Infopark Kochi India

    My problem-solving skills and technical proficiency in supporting diverse IT environments saw a remarkable improvement. The practical, hands-on training from EMIGO equipped me to handle user issues and system maintenance with greater expertise.

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