BEST Microsoft MS-721 Certification Training Institute | Emigo
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Microsoft 365 Certified: Collaboration Communications Systems Engineer (MS-721)

Enhance your expertise in Microsoft Teams and collaboration technologies with MS-721 certification training, designed to prepare you for advanced communication systems engineering roles.

MS-721: Collaboration Communications Systems Engineer Certification Training

Emigo Networks offers specialized MS-721: Collaboration Communications Systems Engineer training designed to equip IT professionals with the skills needed to deploy, manage, and troubleshoot advanced Microsoft Teams and collaboration communication solutions. This course covers topics such as configuring Teams voice, implementing call routing, and managing conferencing features. Through hands-on labs and expert guidance, participants gain practical experience to excel in real-world environments and successfully pass the MS-721 certification exam.

Course Overview

The MS-721 course prepares IT professionals to design, implement, and manage Microsoft Teams and related collaboration solutions. It focuses on configuring and managing enterprise voice solutions, including call routing, direct routing, and voice security. Participants will learn to deploy, monitor, and troubleshoot Microsoft Teams voice features, integrate with other communication platforms, and ensure compliance with organizational policies. This comprehensive training equips learners with the skills necessary to support advanced collaboration environments and successfully earn the MS-721 certification.

What You’ll Learn

At Emigo Networks, this comprehensive training program will equip students with the knowledge and skills to effectively configure, manage, and optimize Microsoft Teams Phone and meeting experiences. Participants will gain hands-on expertise in:

  • Understanding Teams meetings and calling functionalities.
  • Planning and deploying Microsoft Teams Phone solutions.
  • Designing and managing Teams Rooms and Surface Hub integration.
  • Optimizing network performance for Teams media traffic.
  • Configuring and implementing Teams Phone with Direct Routing.
  • Extending Teams Phone with additional services and integrations.
  • Managing and enhancing meetings and events experiences in Teams.
  • Guided Project: Creating and assigning Teams policies to align with business requirements.
  • Configuring and managing voice users within the Teams environment.
  • Setting up auto attendants and call queues for streamlined communication.
  • Deploying and managing Teams devices for optimal collaboration.
  • Guided Project: Preparing Teams-enabled meeting room experiences.
  • Monitoring, troubleshooting, and maintaining Teams collaboration and communication systems.

This training is ideal for IT professionals, system administrators, and communication specialists looking to enhance their expertise in Microsoft Teams Phone and meetings. Join Emigo Networks to elevate your skills and optimize business communication with Microsoft Teams.



Syllabus Summary

Module 1: Introduction to Teams meetings and calling
  • Describe Teams meetings and events
  • Describe Teams Phone
  • Describe auto attendants and call queues
  • Describe Microsoft Teams Rooms, Teams meeting room devices, and Teams phones
Module 2: Plan for Teams Phone
  • Plan for a basic Teams Phone deployment.
  • Plan for advanced Teams Phone calling options.
  • Plan for Teams phones and devices.
Module 3: Plan for Microsoft Teams Rooms and Surface Hub
  • Understand the main differences of Microsoft Teams Room for Android and Microsoft Teams Rooms for Windows
  • Explain which accessories, components and peripherals are mandatory
  • Understand the advantage of Surface Hub
  • Understand the difference between the licensing options
  • Plan and review a physical room layout
Module 4: Plan and optimize network performance for Teams media
  • Describe Teams network requirements
  • Evaluate organizational bandwidth requirements with the Teams Network planner
  • Assess network using the Teams Network Assessment Tool
  • Optimize network and WiFi for media flow
  • Optimize media flow with QoS

Module 5: Configure and deploy Teams Phone
  • Configure emergency calling addresses
  • Manage Microsoft Calling Plan numbers
  • Setup and manage Operator Connect and Teams Phone Mobile
  • Understand Teams Phone policies and configuration options
  • Configure Audio Conferencing and Communication Credits
Module 6: Configure and deploy Teams Phone with Direct Routing
  • Explain how to configure and connect a Session Border Controller (SBC).
  • Describe the process for configuring simple and advanced voice routing.
  • Describe how to provision users, implement number translation, create, and assign dial plans.
  • Explain how to configure and connect a Survivable Branch Appliance (SBA).
Module 7: Extend Teams Phone with additional services
  • Describe how Teams Phone interacts with other Microsoft services.
  • Configure and integrate third-party policy-based compliance recording.
  • Configure and integrate third-party contact center solutions.
  • Design and register Voice Bots for custom developed solutions.
Module 8: Manage meetings and events experiences
  • Understand meetings and events in Microsoft Teams
  • Set up conference bridges
  • Manage meeting policies
  • Configure meeting settings
  • Manage Live events policies
  • Configure Live events settings
  • Explain Live events in Microsoft 365
Module 9: Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
  • Create a security group
  • Create and assign a messaging policy in the Teams admin center
  • Create a meeting policy in Teams admin center and assign it with PowerShell
Module 10: Configure and manage voice users
  • Enable users for Teams Phone using Calling Plans, and Teams Phone Mobile or Operator Connect if it's configured for your tenant.
  • Enable users for Direct Routing.
  • Manage per-user options for Teams Phone.
Module 11: Configure auto attendants and call queues
  • Describe the differences between auto attendants and call queues.
  • Design an auto attendant to gather information from callers.
  • Explain how to set up auto attendants to implement your plan.
  • Demonstrate how to plan call queues to manage many callers.
  • Describe how to configure call queues to alert agents and route calls.
  • Explain how to plan licensing for auto attendants and call queues.
Module 12: Configure, deploy, and manage Teams devices
  • Understand scenarios for using Teams phones, Teams displays, and Microsoft Teams Rooms with voice services.
  • Differentiate between the different options for deployment and management of devices.
  • Deploy Teams phones and Teams displays.
  • Configure Teams Phone for Microsoft Teams Rooms.
  • Manage Teams devices in the Teams admin center and Teams Rooms Pro Management Portal.
Module 13: Guided project - Prepare meeting room experiences
  • Prepare the Microsoft 365 tenant for Microsoft Teams Rooms deployment
  • Create dynamic groups following best practice
  • Disable multi-factor authentication for Microsoft Teams Rooms resource accounts
  • Configure room mailbox properties
Module 14: Monitor and troubleshoot Teams collaboration communications systems
  • Diagnose and troubleshoot phone number assignment
  • Diagnose and troubleshoot Microsoft Teams client issues
  • Diagnose and troubleshoot call failures and quality issues
  • Report on and troubleshoot Teams calls with the Call Quality Dashboard (CQD)
  • Diagnose and troubleshoot Direct Routing issues
  • Troubleshoot and monitor Teams devices using the Teams Rooms Pro portal

Pre-requisites

Before enrolling in this course, students should have a foundational understanding of the following concepts:

  • Microsoft 365 and Microsoft Teams – Basic familiarity with Microsoft 365 services and the core functionalities of Microsoft Teams.
  • Networking, Telecommunications, and AV Systems – A general understanding of network infrastructure, voice communication technologies, and audio/visual system basics.
  • Identity and Access Management – Fundamental knowledge of user authentication, security policies, and access control in enterprise environments.

These prerequisites will help participants maximize their learning experience and successfully implement Microsoft Teams Phone and meeting solutions.

Required Exams

  • Exam Codes: MS-721: Collaboration Communications Systems Engineer
  • Length: 120 minutes
  • Registration fee: $165 USD (+taxes applicable)

Who Should Attend?

This course is designed for Collaboration Communications Systems Engineers, who play a key role in planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams communication solutions.
Participants should have a strong foundation in networking, telecommunications, audio/visual and meeting room technologies, and identity and access management.
By joining this training at Emigo Networks, you will gain expertise in managing and monitoring Microsoft Teams Phone, meetings, and certified devices, utilizing tools such as:
  • Microsoft Teams Admin Center
  • PowerShell
  • Microsoft Teams Rooms Pro Portal
  • Call Quality Dashboard
Additionally, the course covers the deployment and configuration of Microsoft Teams Phone with PSTN connectivity using Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.
Collaboration Communications Systems Engineers often collaborate with:
  • Teams Administrators
  • Microsoft Identity and Access Administrators
  • Microsoft 365 Administrators
  • Facilities Managers, Network Engineers, Security Engineers, Device Manufacturers, Telephony Providers, and Microsoft Certified Solutions Providers

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